Fb says it “acquired studies of pores and skin irritation from about zero.01% of individuals utilizing Quest 2.”
In a weblog publish and assertion on Tuesday, Fb acknowledged the problem associated to the portion of the Quest 2 headset that rests in opposition to the face. The corporate promised a alternative facial interface program “for anybody affected.”
Fb stated: “To deal with this difficulty, we’ve made modifications to our manufacturing course of and are persevering with to research it. Whereas the overwhelming majority of circumstances are delicate and may resolve on their very own, we’re asking anybody who’s experiencing this difficulty to please contact Oculus Help.”
The weblog publish means that the irritation would possibly vary from redness to bumps or swelling, and the corporate is evident that it’s totally different from the “regular stress marks” individuals typically have on their face after a VR session.
Oculus Quest 2 started delivery in October beginning at $300 alongside equipment just like the Elite Strap for $49 designed to enhance the headset’s becoming. Fb paused additional orders of the Elite Strap when a “very small share of shoppers” reported issues with it breaking as a result of what Fb cited as a “processing inconsistency.” Now the accent is delivery once more with a two-year guarantee in place.
Relating to the froth Quest 2 facial interface, Fb says it’s consulting with specialists “to raised perceive the character of the irritation.”
“These specialists have suggested us that this irritation will not be an allergic response, neither is it a critical medical situation and it ought to go away by itself. Nonetheless, we’re sharing extra details about it out of an abundance of warning,” Fb stated. “Frequent headgear like motorbike helmets, ski goggles, glasses, or VR headsets could cause occasional pores and skin irritation. Irritation could also be attributable to substances launched through the manufacturing course of or reactions between supplies within the headset and cosmetics or skincare merchandise.”
Have you ever been affected? Please share within the feedback any related details about your expertise earlier than heading over to Oculus Help.
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