Meta Quest customers are experiencing a wide range of account points right this moment, together with log-outs, lacking apps from their libraries or being unable to entry to their account totally.
Replace: Meta says the overwhelming majority of accounts have now been restored. Full assertion under.
A number of hours in the past, the Meta Quest Assist Twitter account tweeted that it was “investigating experiences of account points” and the workforce was “working to resolve [the] concern.”
We’re presently investigating experiences of account points, together with log-outs and lacking app libraries. Thanks on your endurance whereas the workforce is working to resolve this concern.
— Meta Quest Assist (@MetaQuestHelp) March 9, 2022
The primary experiences of points appeared on Twitter and Reddit round 2am PST. Since then, the Meta Quest Assist account has responded to over 40 customers on Twitter in response to complaints concerning the points. The true variety of affected customers is probably going many extra — Meta notes that it has a “excessive quantity” of customers reporting points.
For some customers, the difficulty seems to even make it seem like their complete account has disappeared or now not exists. Some customers report being prompted to create a brand new account when making an attempt to log in to Quest by way of Fb, even when utilizing an account that was beforehand related to a headset. Meta is urging customers “to not create any new accounts” utilizing the identical credentials.
Meta says that affected customers don’t have to take any motion and will have the ability to entry their account once more sooner or later, as soon as the problems are resolved.
Virtually twelve hours after points first began being reported, Meta started telling that customers to aim to log again in and see if the problems persist. As of 2pm Pacific time, some customers have been in a position to regain entry to their accounts.
Meta is assuring customers who’re nonetheless affected that the problems can be resolved, however is unable to provide an estimates on how lengthy it’s going to take.
We reached out to Meta straight for remark and a spokesperson supplied the next assertion 3pm Pacific time:
This morning we obtained experiences of account points, together with log-outs and lacking app libraries. This affected each Fb-linked accounts and non Fb-linked Oculus accounts. The overwhelming majority of accounts have now been restored. Anybody nonetheless experiencing a difficulty is inspired to contact Oculus Assist.
Are you experiencing points along with your Quest headset? Tell us within the feedback under.
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