Final week we began seeing studies that customers couldn’t discover Oculus Quest 2 throughout a variety of Amazon EU web sites. The headset remains to be unavailable in lots of Amazon Europe websites as of this week, however Oculus isn’t saying why. Latest person studies surfacing a few recall associated to pores and skin irritation from the headset’s facepad would be the trigger.
Highway to VR checked each Amazon web site globally to search for Quest 2 availability and located that the headset is at the moment unavailable in lots of European areas. Curiously, availability of the headset instantly from Oculus in the identical areas doesn’t look like impacted.
Highway to VR reached out to Oculus in regards to the matter however the firm didn’t present particulars past saying that, “Amazon is fixing it and the pages must be again up quickly.”
Digging additional into Oculus person communities on Reddit, a handful of studies of recall notices from Amazon have cropped up inside the final day or so (instance 1, instance 2).
The European Fee Security Gate web site, which communicates product security notices to the general public, confirms these studies via an alert dated Could 12th.
The froth of the product accommodates substances (e.g.: Propylene carbonate, Phenol, perfume 7-hydroxycitronellal and Benzocaine) that are pores and skin and eye irritants. Consequently the person may undergo from irritation. The product doesn’t adjust to the necessities of the Common Product Security Directive.
The web page additional notes, “The product was offered on-line, particularly by way of Amazon,” and factors to an Oculus Assist web page addressing the problem, wherein Oculus says it has modified its manufacturing processes to scale back the chance that “hint substances” that might result in pores and skin irritation aren’t launched throughout manufacturing. Oculus can be providing a free alternative of the Quest 2 facepad for headsets manufactured inside a sure timeframe.
Oculus has handled this subject beforehand. Again in late December the corporate revealed a weblog submit saying it had acquired studies of pores and skin irritation from zero.01% of individuals utilizing Quest 2, and that an investigation was underway. The corporate up to date that submit in mid-April with the next:
After conducting a complete investigation into this subject, we didn’t discover any contamination or surprising substances in our manufacturing course of. We recognized a number of hint substances which are usually current within the manufacturing course of which may contribute to pores and skin discomfort, and whereas these have been already at ranges beneath the trade normal, out of an abundance of warning we modified our course of to scale back them even additional. We’ve confirmed with knowledgeable dermatologists and toxicologists that these ranges are thought of extraordinarily low. Whereas this subject has solely been reported by a really small proportion of Quest 2 customers, with these modifications, we imagine that customers are even much less prone to expertise irritation ensuing from any substances within the foam facial interface. We encourage any buyer who experiences irritation from utilizing Quest 2 to contact Oculus Assist for a facial interface alternative.
The disappearance of Quest 2 headsets within the final week appear seemingly associated to this subject, although the specifics aren’t clear. It’s potential that the unique root trigger throughout manufacturing has occurred once more, however one other risk is regulatory physique, Amazon, or an inner determination could have compelled Oculus to do greater than merely provide to interchange the facepad, and as a substitute requested the corporate to forestall the additional sale of probably problematic Quest 2 batches.
Thus far Oculus has not confirmed that the elimination of Quest 2 headsets from Amazon is said to the pores and skin irritation subject. We’ll maintain this text up to date as we be taught extra.
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