Oculus Pauses Quest 2 Elite Strap Shipments Amidst ‘Quality Reports’

Following studies of defective Oculus Quest 2 Elite Straps snapping in half, Fb has begun canceling shipments so as to examine the “high quality studies” issues.

The emails the corporate is sending point out that orders shall be absolutely canceled and refunded except patrons select to opt-in and maintain their order scheduled.

As of but, nobody at UploadVR that has an Elite Strap has skilled the snapping/breaking difficulty. Right here is our full assessment with extra particulars on why we advisable it:

Two weeks in the past a Fb consultant instructed us that the corporate was “actively” wanting into the issue and we’ve continued to see circumstances pop up on Reddit and social media since.

Then on November 2nd, 2020 I obtained the next e mail to my private e mail account relating to my very own pre-order for the Oculus Quest 2 Elite Strap with Battery and Carrying Case that also has not shipped:

“We’re reaching out to tell you that we received’t have the ability to ship your Quest 2 Elite Strap with Battery and Carrying Case by the estimated ship date. We’re investigating some buyer high quality studies and whereas we consider that is affecting a very small proportion of Elite Strap equipment, it’s vital to us that we’re all the time offering our clients with the highest-quality expertise potential with our merchandise, so we’ve quickly paused on transport stock from our distribution facilities whereas we glance into this.

If you need to maintain your order regardless of the transport delay, please tell us by contacting Oculus Help. When you request that we maintain your order and fill it later, you continue to have the correct to cancel the order at any time earlier than we ship it to you.

The regulation requires that we robotically cancel your order and difficulty you a refund except we hear from you or ship your order by 12/08/2020. If you do not need to attend, and want to cancel your order for a full refund earlier than then, it’s possible you’ll achieve this out of your account or by contacting Oculus Help.

We admire your understanding and apologize for any inconvenience this may occasionally have brought on. You probably have any additional questions, please contact Oculus Help.“

We’ve reached again out to Fb to ask if this e mail is being despatched out to all pre-orders and if the difficulty is likely to be extra widespread than first thought.

I plan on requesting to maintain my pre-order in place, however it’s also possible to both cancel it now or do nothing and wait to see if it ships by December eighth, 2020 as an alternative.

Did you obtain this e mail too? Tell us should you’re affected or in case your strap itself has damaged down within the feedback beneath!

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