Some prospects who ordered and are nonetheless ready for an Elite Strap and Elite Battery Strap for Quest 2 have obtained an e-mail from Oculus that maintains their shipments will likely be delayed, as the corporate is at the moment investigating consumer complaints doubtless surrounding untimely breakage first noticed in late October.
Experiences of Elite Strap failures first materialized on Reddit late final month, with a number of customers within the following days detailing the identical difficulty: even when handled gently, a share of customers are experiencing cracks and full breakages of the straps’ plastic facet struts.Picture courtesy ‘Hmoomh505’
Right here’s the e-mail Oculus despatched out to prospects yesterday night:
Pricey [Person’s name],
We’re reaching out to tell you that we received’t be capable of ship your Quest 2 Elite Strap with Battery and Carrying Case by the estimated ship date. We’re investigating some buyer high quality reviews and be consider that is affecting a really small share of Elite Strap equipment, because it’s essential to us that we’re all the time offering our prospects with the highest-quality expertise doable with our merchandise, so we’ve briefly paused transport stock from our distribution facilities whereas we glance into this.
If you need to maintain your order regardless of the transport delay, please tell us by contacting Oculus Help. In case you request that we hold your order and fill it later, you continue to have the appropriate to cancel the order at any time earlier than we ship it to you.
The regulation requires that we mechanically cancel your order and difficulty you a refund until we hear again from you or ship your order by 12/05/2020. If you do not need to attend, and want to cancel your order for a full refund earlier than then, you might achieve this out of your account or by contacting Oculus Help.
We admire your understanding and apologize for any inconvenience this may occasionally have brought on. When you’ve got any additional questions, please contact Oculus Help.
Affected customers have been informally reporting their very own strap failures in a megathread on the Oculus Quest subreddit, which holds that prospects from each North America and Europe are experiencing the difficulty.
One such Reddit consumer, ‘PixHammer_’, says in a thread that the strap wasn’t overtightened, or broken in any method earlier than it broke.
“[I]’d been babying this factor since listening to about failures and so even saved the factor untightened in a drawer when not in use. Failed on me throughout VRChat in some unspecified time in the future with out as a lot of a noise or indication it was beginning to go.”
This appears to be a working theme throughout a number of consumer reviews, which doubtless factors to a producing defect in a share of the straps. That mentioned, it’s doable a majority of customers received’t expertise breakages in any respect.
YouTuber ‘VRCauldron’ put his Elite Strap to the take a look at, going so far as placing it on a eradicating it 250 instances, tossing it down a flight of stairs, sitting on it, sporting glasses in it, swiveling it, and customarily banging it round. You possibly can try that video beneath:
We even have a unit in hand which has up to now carried out admirably, a lot in order that in our evaluation of the Elite Battery Strap, Highway to VR’s Ben Lang mentioned he’d “extremely advocate both of [the] Quest 2 headstrap equipment over the comfortable strap that comes included with the headset.”
As we present in our full Quest 2 evaluation, the comfortable strap simply doesn’t do a fantastic job of holding the headset comfortably in your face. However the Elite Strap equipment aren’t simply an enchancment over the Quest 2 comfortable strap, they’re the most effective strap design the corporate has made but on any of its VR headsets, and each really feel very nicely constructed.
You possibly can learn our full evaluation of the Elite Battery Strap right here.
On the time of this writing, hardly any of the official Oculus equipment are in inventory, which makes the stoppage each irritating for customers who managed to purchase one earlier than they went out of inventory, and in addition for the folks ready on contemporary inventory. Nonetheless, it’s good to see Oculus taking it significantly and addressing it head-on with prospects earlier than they expertise what might be a experience-damaging breakage.
Exterior of calling it a “very small share”, precisely the extent of the faulty items stays unknown, so for those who encounter an issue, it’s finest to contact Oculus and submit a help ticket.
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