HP is Using HoloLens to Help Customers Remotely Repair Printers

HP this week introduced its ‘xRServices’ program which equips clients of its industrial printers with a HoloLens 2 headset, permitting the corporate to offer immersive distant help for repairs, coaching, and extra.

Whereas many AR firms are targeted on constructing AR merchandise, HP is making an attention-grabbing transfer in utilizing the know-how as an add-on to enhance an present line of its enterprise. The corporate’s newly introduced xRServices program guarantees to ship distant AR help for its industrial printer clients.

This system employs Microsoft’s HoloLens 2 headset, which HP’s clients can use to entry AR coaching and dwell guided directions to repair points that arrive with complicated, industrial scale printers.

HP is pitching the answer as a solution to permit even untrained people to repair points with the assistance of a specialist on the opposite finish who can information them step-by-step by way of troubleshooting and repairs with AR instruction. Additional the corporate says the service can be utilized to offer AR coaching for varied workflows and points which will come up with the corporate’s industrial printers.

HP hasn’t clearly detailed precisely what software program it’s working on HoloLens to facilitate xRServices, however it appears possible that it’s leveraging Microsoft’s Dynamics 365 Distant Help platform which incorporates most of the AR capabilities that HP showcased in its xRServices idea video—like augmented annotation, doc visualization, and video chatting by way of the headset.

HP is Utilizing HoloLens to Assist Clients Remotely Restore Printers 8Picture courtesy HP

HP says the xRServices program is in beta and being trailed by a handful of firms immediately, ostensibly with plans to scale up this system within the close to future if all goes nicely.

The transfer is a glimpse of what’s prone to be the way forward for many kinds of technical help interactions. Whereas this sort of know-how is beginning to be deployed in enterprise settings, as AR turns into extra prevalent within the units round us we are able to look forward to finding this sort of distant help in our houses someday too.

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