VR health service FitXR is ready to make some modifications in response to backlash over its shift to a subscription-based mannequin.
The app, which was rebranded from the unique BoxVR sport in 2020, launched a month-to-month subscription plan alongside Meta’s personal assist for the function on Quest in April of this 12 months. The app grew to become free to obtain and charged $9.99/£7.99 a month for options like day by day exercises and new train sorts, just like the latest launch of HIIT routines.
FitXR Modifications Incoming
However many followers expressed disappointment with the transfer, which eliminated the prevailing construction of premium DLC drops, even when they stored entry to the prevailing content material they’d bought and received a three-month free trial of the subscription. The app’s person ranking has since dropped to three stars on the Oculus Retailer, with many customers stating that the majority options are locked out to them.
In an e-mail despatched to clients as we speak, FitXR CEO Sam Cole acknowledged that the app’s person expertise wasn’t working with many shoppers and that DLC packs had been an necessary a part of the expertise for a lot of.
“We’re actually sorry that we didn’t get your suggestions initially,” the e-mail reads. “We are able to’t undo our errors, however we are able to be sure we study from them. You’ll be concerned in our choices going ahead, and your suggestions will form the way forward for FitXR.”
In response to the backlash, Cole revealed that an replace going stay as we speak would change the ‘Legacy’ UI in order that present clients solely see the content material they’d entry to and never locked exercises that immediate individuals to subscribe. The app can even rerelease all of its earlier DLC packs at no cost over the course of the subsequent week. Lastly, FitXR is committing to a free, full-length class for everybody as soon as a month.
The subscription mannequin will stay, which Cole insisted was the “proper” resolution for the service.
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